This page contains answers to common questions handled by our support staff. We have presented them here as questions and answers.

• Do you have any sort of Environmental Policy?
• Do I have to use your 0844 number to ring you?
  

---

Do you have any sort of environmental policy?

Leads Direct takes its responsibility for the environment very seriously, and has had policies in place for many years - even before environmental responsibility and recycling were as popular and commonplace as they are today. All our staff are informed about our policies on joining, and adhering to those policies is an important part of their contract of employment.

For more information see our Environmental Policy page.

Do I have to use your 0844 number to ring you?

Of course not, but it does provide the best possible service at local rate. The advantages are:

• that we can have one easily memorable number for multiple lines
• that we can organise load balancing across those lines for the most efficient customer service
• that if one line is busy your call can cascade down to other lines
• that as we expand our business we can add more lines without our customers having to learn new numbers
• that if we move we can do so without our contact numbers having to change and customers losing contact.

If customers call a fixed number and that line is busy, they will get at best an answering service and at worst just a busy signal. If they call 08448 155 955 (Lo-call local rate. multiple lines) they will get connected unless all lines are busy.

Customers wishing to dial a normal geographic number can do so, but must realise that they may have problems getting through to us if lines are busy. The STD number 01273 515735 can be used in this way, and in addition the International number provided at the foot of this and every other information page on our site can be used, dropping the country code and adding a leading zero when calling from the UK. That would result in the number 01273 510147 .